FAQ

How long does my order normally take from when I order?

We process all orders next business day and once this is done it can take up to 10 - 14 working days for delivery depending where you are located. If you purchase one line of products with low value they tend to be processed and sent quicker unlike very large orders with many different products naturally take more time process and dispatch. 

Do I require to create an account to buy?

No, you may checkout as a guest. However, it is better to sign up with your email so that you can receive order and delivery updates.

Are all of your products new and unused?

Yes, all products are sold brand new, only if it is clearly stated otherwise.

What does the clearance products mean? Is there something wrong with them?

The Lighting Outlet caters for every budget, we will purchase end of line products from manufacturers, we then pass on at wholesale prices and sometimes even much lower. The only reason a manufacturer will make a product end of line and discontinue it, is because it's no longer selling enough or in style. The products are still in 100% working perfect order.

What payment methods can I use?

We currently accept EFT, Visa, Mastercard, Pay Pal & Afterpay.

Do you hold my card detail information?

No we do not. All credit card information is held with the banks and if a refund is processed it will just reverse back into your account. We can not take any further money on top of your payment.

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